Strengthening customer relations in the aluminum honeycomb panel market

Currentaluminum honeycomb panel市场的竞争日渐白热化,The focus of competition has gradually shifted from product competition to service competition and customer competition. If the enterprise can win the recognition of customers,Establish mutually beneficial long-term strategic partnerships with customers,Can guarantee its original market share;If the enterprise can meet the different needs of different customers,You can open up new customer resources.,increase its market share. Therefore,It is particularly important for enterprises to strengthen the management of customer relationship.

公司没有相应的管理软件,Customer information is mainly in the hands of the salesman who is specifically connected with it.,The customer information of the whole company does not form an integrated management system.,This is not conducive to the maintenance of the company\'s customer relationship.

(1)Focus on the different needs of different customers. Different needs for different customers,The company should offer it different Products,Schedule individual actions,to meet customer needs,thereby increasing customer trust in the company, Become a long-term customer of the company. Through network technology,Fully understand the different characteristics and needs of different customers,Thus the company\'s customers for effective market segmentation. At the same time, according to different needs,Quickly arrange the corresponding production and sales work. This effectively reduces customer waiting time.,Provide services that satisfy customers.

(2)Timely feedback. The first time to understand the customer\'s feedback on the company\'s Products and opinions,And through the network to quickly provide solutions to customers,Quickly help customers solve problems. Especially for some large engineering project customers,If there is a problem with the product they receive but they fail to receive the supplier\'s solution in time.,Then the progress of the whole project will be forced to delay,This results in extremely high delay compensation and labor losses.,The consequences are very serious. So keep abreast of customer feedback on product issues,And quickly provide solutions to customers,to increase customer trust,Become a long-term partner.

(3)Help to strengthen the company\'s external management. Keep abreast of external customer information,For the company to improve production, market development, product development and other aspects of the information provided sufficient,Lay a good foundation for the development of the company.

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